RETURN POLICY

Thank you for shopping with SilkComo! We strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our return and exchange policy is designed to make the process as smooth as possible. Please review the following information carefully.

1. Do You Offer Exchanges?

Yes, we offer exchanges for items that are defective, damaged, or incorrect due to an error on our part. If you would like to exchange an item for a different size, color, or style, we are happy to assist you, provided the item meets the conditions outlined below.

2. Conditions for Exchanges

To be eligible for an exchange, your item must meet the following criteria:

• Unused and Unwashed: The item must be in its original condition, with all tags attached and no signs of wear or use.

• Original Packaging: The item must be returned in its original packaging, including any boxes, bags, or protective covers.

• Timeframe: Exchange requests must be made within 14 days of receiving your order.

3. How to Initiate an Exchange

Follow these steps to request an exchange:

1. Contact Us: Email us at service@silkcomo.com with your order number, the item(s) you wish to exchange, and the reason for the exchange.

2. Wait for Approval: Our customer service team will review your request and provide instructions on how to proceed.

3. Ship the Item: Once approved, ship the item(s) to the address below. Please include a copy of your order confirmation or a note with your order number.

Return Address:
Dongguan Keying Clothing Co.
Room 1223, Unit 1, Building 1, Tian'an Cyber City,
No.1 Golden Road, Nancheng Street, Dongguan City,
Guangdong Province, China

4. Receive Your Exchange: Once we receive and inspect the returned item(s), we will process your exchange and ship the new item(s) to you.

4. Shipping Costs for Exchanges

• If the exchange is due to an error on our part (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs.

• If the exchange is for any other reason (e.g., size or color change), the customer is responsible for the return shipping costs.

5. Non-Exchangeable Items

The following items cannot be exchanged:

• Items that have been used, washed, or altered.

• Items without the original tags or packaging.

• Items purchased more than 14 days ago.

6. Contact Us

If you have any questions about our return or exchange policy, please don’t hesitate to reach out:

• Email: service@silkcomo.com

• Phone: (+86) 0755-895665

We are here to help and ensure you have a seamless shopping experience with SilkComo!

Thank you for choosing SilkComo. We appreciate your trust and look forward to serving you again!